Browsing by Author "Bartholomew, Kathleen"
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- ItemTesting a model of civility in three service lines of acute care(2013-05-13) Papa, Ann Marie; Nelson, John W.; Bartholomew, Kathleen; University of Pennsylvania Health System, Philadephia, Pennsylvania, USA; Zeta
Session presented on Sunday, April 14, 2013:
This study was conducted to assess a model of civility proposed by the concepts proposed by Kathleen Bartholomew. The model was tested in three service lines at the University of Pennsylvania hospital, including Women's Services, Periop, and Emergency Services. Civility is characterized by a culture of respect among a team that automatically polices itself to inhibit and extinguish any single act of cruelty, slight, or diminishment of another. Civility was assessed using the 87-item Civility Assessment which is based on the concepts of civility proposed by Kathleen Bartholomew. The Civility Assessment examines the 17 concepts that comprise the construct of Civility.